Focus | PRODUCT Cycle | TECHNICAL X1 | MAINTAIN Business Model | USE ORIENTED Material Flow | CIRCULAR
Hilti revolutionized tool maintenance with a fixed monthly fee covering tools, repairs, servicing, theft protection, and automatic replacement with latest models. Over 100,000 fleet management customers worldwide operate 1+ million tools under contract, eliminating capital expenditure and downtime. Maintenance includes calibration and shipping; customers receive complimentary repairs and loan tools. This use-oriented model shifted contractor spending from CapEx to predictable OpEx while ensuring tools stay maintained, compliant, and current.